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The challenge: Rescuing a customer after an overseas supplier dropped the ball

The challenge: Rescuing a customer after an overseas supplier dropped the ball

Cleaning up messes left by undependable overseas suppliers has become a Medalcraft Mint specialty. This was the case in the summer of 2019 when a Chinese producer left the Howard University School of Business in Washington, D.C., in the lurch after failing to deliver an order of custom brass challenge coins in time for an event.

Medalcraft Mint received the initial call just one week prior to the event after it became clear to Howard University that it was in a bind. Our design team immediately went to work, creating a proof in less than a day, programming and cutting two new dies within 24 hours, and the production team quickly pressed and finished 1,000 brass challenge coins.

The entire order sequence – proof, dies, production and shipping – went out the door of our Green Bay, Wisconsin, plant in less than one week for the same price that was quoted by the overseas supplier. Howard University received a higher-quality product, made in the USA, on time and on budget.

For more information about custom brass challenge coins or to request a quote, please go to http://medalcraft.com/ or call 800-558-6348.

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